Shipping & Returns
We use Wix and PayPal for secure credit and debit card payments.
SHIPPING / DELIVERY
Due to COVID-19, delivery time is beyond our control and some areas/services may be disrupted and delayed.
Orders are usually dispatched within 48 hours of receiving payment, subject to availability. If you need a faster dispatch/delivery, please contact us and we will try to accommodate.
We do not take responsibility for non-delivery or late delivery outside of our control.
POSTAGE & PACKING
International: Please email email@example.com to enquire and set up.
UK 1st Class - aim 1 business day £2.50
UK 1st Class Signed £3.00
UK 2nd Class - aim 2-3 business days £1.50
UK 2nd Class Signed £2.00
Please see terms and more details on Royal Mail’s website:
If you enter an incorrect delivery address, ignore delivery notification cards, or refuse delivery, your parcel will then be returned to us - you will then need to pay again for shipping. For any enquiries, please email firstname.lastname@example.org.
EXCHANGE / RETURN POLICY
You may cancel unwanted goods. The cancellation period starts the moment you place your order and ends 14 days from the day you receive your goods. Please notify us with your return request and cover the cost to send it back – we advise using a proof of postage to ensure your shipment is receiving. We do not refund the original shipping cost.
Returns are only accepted if all of the original labels, tags and packaging are attached and in their original condition. Returned goods must be returned unsoiled, unstained, unworn, and without any damage whatsoever.
If an item is sent to you damaged or faulty, please notify us at email@example.com with the order number and the item details within 48 hours of receiving the order. We will then assess / send a pre-paid postage label to you to return the item(s) back to us. We sincerely apologise for your inconvenience.
Earrings and nose rings/studs are non-returnable / non-refundable for hygienic reasons.
QUALITY / ITEM DESCRIPTION
Pieces that are plated, will be listed as plated.
Please allow up to a couple of milimetres for error in measurements.
Colours may not appear exact on your device screen. We do our best to post each item in their truest colour tone.